I think call centres like to cultivate this image of their staff.
Clean cut, polite and charming to the caller.
However, today, I received a quite unwelcome call from a mobile phone company trying to get me to transfer my account to them. The conversation went a little like this...
Phone rings.
ME:Hello
MIKE:Hi, I'm Mike from Scam Telecom and I see you have an account with Robber Phones. Can you tell me how much you are paying per month?
ME: [politely] To be perfectly honest, I don't think that is any of your business. I am perfectly happy with my....
MIKE: [bad attempt at Scottish accent] Oh to be perfectly honest, , I don't think that is any of your business.
[reverts to normal voice]
You scumbag! You dirty scumbag! You f*cking dirty Scottish scumbag!
Mike hangs up.
What puzzled me was why was he so annoyed. I was perfectly polite to him. After all he was cold calling me, not he other way around. Sadly I couldn't remember the name of his company. Which was a pity as I wanted to ring back and complain about him. However I actually wasn't paying any attention when he said it. I was too busy considering the quickest way to get rid of him. Maybe he was psychic. But I doubt it. He was just a saddo who worked in a call centre. I now see the funny side of it, as can be noted in a photograph taken of me shortly after the event.
